FAQ

How can I contact you about my order, or other questions?

- Send me a DM thru IG @sweetied0ll or shoot me an email to DaDollsCo@gmail.com

We will reply within 48 hr.

 

I just placed an order, how soon will it ship?

- Most of our products our hand made, which will need about 7-14 processing days. We ship orders out as soon as your products are ready. 

 

Can I cancel my order?

- We allow cancellations up to 24hours after order is placed.

 

What is your return policy?

- No returns or exchanges per sanitation standards. In the rare case that a wrong item/size was sent accidentally, or an item is found to be broken/faulty then the item can be exchanged only! Once we supply you with a prepaid return label, you have 5 days to drop It off at the post. If 5 days have passed without the label being scanned in, the return will be invalid. The buyer must send us an email or DM on instagram no later than 3 days after their orders tracking shows the package as delivered to process a return. 

Can you rush ship my order?

- We try to ship all packages out super quickly but if you need a priority mail service, you must contact us BEFORE placing your order so we can make sure it's possible for your item. Extra shipping costs will apply.